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We are extremely confident in the health of all our live shrimps we send out and combined with our shipping methods, we offer you Live Arrival Guarantee. We have posted so many shrimps before and there has been no casuality so far and we strike to keep up to this high standard.
In order for this Guarantee to be valid, please take your time reading the following information.
We do apologise for any genuine buyers out there but we have to protect ourselves from being scammed also.
At ShrimpCorner.co.uk we don't go cheap on packaging your order. We use thickwall foam poly box to make sure your shrimps are secure and prevent any potential damage during transit.
All shrimps are packed in breather bag with no more than 10 shrimps in 1 bag - that is our policy.
The box is clearly marked as Live Invertables and Urgent sticker will be apply, together with the Handle With Care tape.
In the unlikely event of your order being DOA, please report to us via email within 1 hour after signing for your parcel, to inform us of the matter.
In addition, within 4 hours, you will be required to provide
All photographs need to be clear and not distorted. Without clear photo we are unable to process the claim.
Failure to be present to sign for your parcel on the agreed delivery date will void all the claims.
In the event of higher cost shrimp, we will require you to post the dead shrimp back to us and we will cover your return postage cost in this case.
Upon satisfaction evidence of the DOA, we will promptly issed a CREDIT NOTE to your account, and this can be used on any products on our website.
Acclimating your new shrimps is a vital process to ensure they survive and thrive in your tank. There are plenty of methods available but most of them are very similar, below is our own guidance, which we have found to work best.
We recommend the whole process for around 2 hours to ensure the new shrimps is fully acclimated and preventing from being omosis shock.
This one off & careful process is vital to your new shrimps, ensuring them a long term success.
Please note we DO NOT offer Live on Arrival guarantee on your shrimps order, due to the Customs delay or transit delay. Shipping outside of UK is at buyer's risks. However we will put in extra number of shrimps to cover any potential damages. In our experiences, up till now we have 0% dead shrimps on arrival.